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Information about the United States (USA) embassy in Indonesia is verifiable. including address, telephone number, fax number and email addresses, and information about who is the head of the embassy and office hours.

United States (USA)’s embassy in Medan has the main responsibility of providing diplomatic assistance and consular services to United States (USA)’s citizens while they are in Indonesia. They also provide services to local citizens who want to visit United States (USA).

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How Reach Easily Consulate of the United States in Medan, Indonesia


Uni Plaza Building, 4th Floor (West Tower), Jl. Let. Jend. MT Haryono A-1

Medan 20231



+62 61 451 9000


Open Hours:

Monday to Friday: 7:30 am – 4:00 pm

Official Website:

United States (USA) in Medan - Location On The Map

Contact Details For The United States (USA) Embassy In Medan

The United States (USA) Embassy in Medan is located at Uni Plaza Building, 4th Floor (West Tower), Jl. Let. Jend. MT Haryono A-1

Medan 20231

Indonesia. The phone number is +62 61 451 9000 and the email address is The Consular Section shares the same location as the Embassy and has close ties to the Foreign Ministry in United States (USA). The Consular Section is responsible for providing information and services to United States (USA) citizens, United States (USA)-speaking Indonesia citizens, and Indonesia citizens who are of United States (USA) descent.

Working Hours

The embassy of United States (USA) in Indonesia is open Monday through Friday from 09:00 to 15:30. The offices of the embassy may be closed on United States (USA) and Indonesia public holidays. Reach easily Consulate of the United States in Medan, Indonesia to confirm opening hours.

Visa, Passport And Consular Service

The embassy of United States (USA) is the best place to apply for or get a visa or a passport. They can also legalize documents at reasonable rates. Please contact the office directly for information on their services:

  1. Visa for tourist / visitor Short-term
  2. Work visa
  3. Student visa
  4. Visa for medical purposes

Obtaining a visa for United States (USA) can be difficult. The United States (USA) Consulate General in Medan, Indonesia is the first United States (USA) Consulate to provide visa services in Indonesia. They offer routine and emergency visas to United States (USA), submitting applications of those who have been in Indonesia for more than 3 months or have Indonesia nationality.

Here’s a list of the services that the Consulate of United States (USA) in Medan offers to residents and travelers:

  • Issuing a police certificate / criminal record
  • Issuance of a birth certificate for those born outside the country
  • Process Passport Applications
  • Marriage Registration Process
  • Military Service Procedures
  • Citizenship Procedures
  • Birth Registration
  • Civil Registration
  • Death Registration
  • Notary Procedures

Aid-Air Visa Service for United States (USA)

Aid-Air Visa Service for United States (USA)

Aid-Air provides visa services to United States (USA) online. Some passports are eligible to apply for a visa online to United States (USA) in Medan. Each request is unique and should be reviewed independently.

In order to check the eligibility of your passport for an electronic visa to United States (USA), you must use Aid-Air services.

United States (USA)’s immigration authorities recommend that applications be submitted independently by the applicant himself or in the case of a minor, by the parent or his authorized representative.

At the same time, there is no prohibition to use the Aid-Air service in order to submit the application correctly and to avoid the rejection of your application.

Make an appointment at the United States (USA) embassy in Medan

Scheduling appointments at the embassy will be divided according to the request, for example the visa department and the citizen care department are different departments, and they have different reception schedules. You must select the department and read the methods of scheduling meetings according to the following areas of interest:

United States (USA) passport / United States (USA) ID Card (only for United States (USA) citizens)

Appointment system of the United States (USA) Embassy in Medan.

You intend to book an appointment for an application for a United States (USA) passport or ID for your family.

  • With the following schedule you will be able to book an appointment of your choice.
  • Please enter all information in Latin letters.
  • Please enter your correct email address since we will send a confirmation for your appointment by email.
  • Please book one appointment per person and application.
  • Please arrange your appointment in a way you will be able to provide all necessary documents with your application.

Please understand that appointments have to be booked with a few weeks’ notice due to high demand.

New appointments are made available every day approx. 8 weeks in advance. If there are currently no appointments available, please check here again in the next few days for a free time slot.

Additional appointment also are made availabe on short notice due to cancellation of others. Please note that several booked appointments with the same mail address and the same date of birth will be deleted without further notice.

In the case of a request to schedule an appointment at the Israeli embassy to receive a passport or ID card, an Aid-Air partner must be used.

To request an appointment at the embassy, Please contact Aid-Air.

Registration of marriage, registration of birth, name declaration (only for United States (USA) citizens)

For details on how to register for things like marriage and birth certificates, please contact us and we will provide more information. You can also register a change of name if your legal name has changed. You received a personal document list and booking code by email. Otherwise please contact with service provider Aid-Air.

Appointments without a booking code will be canceled automatically.

Make an appointment for visa 

Here you can only book appointments for a national visa (if you stay longer than 90 days in United States (USA), e.g. study visa, employment, working holiday, family reunification etc.)

To book an appointment for a national visa please with our service provider Aid-Air.

Arrive Prepared to The United States (USA) Embassy in Medan

If you require assistance filling out forms, it is necessary that you prepare them beforehand and bring the completed form with you to the interview. Consular staff will not be able to help with this process.

To avoid wasting your time and having to reschedule an appointment, make sure you are prepared with the following documents before you approach the counter:

  1. Your passport and/ or United States (USA) identity card for consular services for United States (USA)
  2. Your foreign passport for an application for a visa
  3. Your Indonesia identity card, if you have one
  4. The required forms duly completed
  5. Any other documents which you have been requested in the required form (where applicable : original, recent, with apostille, translation with apostille,..).

You can use our service provider Aid-Air to prepare or check the documents before your arrival for the interview, in order to save time or a refusal and a request to set a new date.

Services that do not need preparation in advance or online

Other services at the Consulate will continue to be provided without an appointment, notably:

  • Life certificate;
  • Legalisation;
  • Collection of passports, identity cards or other documents.

Please consult the online appointment system before each visit to the Consulate as it may be updated at any moment.

Jurisdiction of the Embassy of United States (USA) in Medan, Indonesia

Make sure that this embassy can accommodate your region, if you are considering an appointment. Unfortunately, not all regional embassies of United States (USA) have the ability to process paperwork. If you reside in one of these regions, we recommend that you visit a different embassy in another country.

The team has done its most to ensure accuracy of the information on this website, but in case you happen to come across any errors on our page for the United States (USA)’s office in in Medan or elsewhere on our website, we apologize and will do our best to make a fix as soon as possible. When brought to our attention any error will be corrected.

Contact with United States (USA) in Medan Online

If your question was not answered above or if you need to provide additional information, please complete the form below.

Instructions for contacting the consulate:

  • Make sure you choose the topic that is right for your application.
  • Check the contact details back with you.
  • Fully detail your request.
  • Attach supporting documents to your application in advance.

Special Instructions

The consulate is making every effort to respond to requests as soon as possible.
Multiple inquiries on the same subject will not expedite your request.
Only one request needs to be submitted.